BayTracker®

Measure wait times in service lanes and drive-throughs

Real-time customer experience tracking, service bays, drive-throughs, retail roadway analytics, and BayTracker Cloud.

BayTracker®: Smarter operations with AI analytics. Using standard cameras, our AI tracks vehicle queues, service times, and traffic patterns across service bays, drive-throughs, and retail spaces, powered by the same engine trusted on major roadways.

Quick-service analytics
AI analytics for auto service bays

Quick-Serve analytics

BayTracker® provides AI-based analytics for quick-serve markets like auto repair shops and oil change centers:

  • Wait time: Time vehicles wait before entering a bay
  • Bay time: Duration in bays to optimize service cycles
  • Total time: End-to-end service from lot entry to exit
  • On-the-lot greets: Staff greeting rates for customer experience
  • Cars waiting: Real-time queue counts
  • Bay occupancy rate: Utilization for balanced workloads
  • Drive-offs: Abandoned visits tied to long waits

Rich per-vehicle timestamps support advanced analysis: lot entry, greet, bay entry/exit, and drive-off events.

Lot queuing analytics
From arrival on the lot
BayTracker view
Through the full service experience
Drive-thru lane analytics
Drive-thru performance tracking

Drive-thru analytics

BayTracker empowers QSR, fast-food chains, and coffee shops with AI analytics to optimize drive-thru performance:

  • Service goal & average times: Targets and trends for consistency
  • Current service time: Live adjustments during peak hours
  • Cash-to-present metrics: Payment-to-order handoff goals
  • Post-pay-window waiting: How long customers wait after the payment window before order pickup
  • Vehicles served: By service period and per day for staffing and forecasting
Drive-thru metrics dashboard
Drive-thru analytics dashboard
Vehicles waiting in drive-thru queue
Drive-thru waiting
Retail roadway analytics
Street-level traffic analytics

Retail roadway analytics

BayTracker uses a simple camera to analyze traffic volume and patterns in front of your retail location:

  • Real-time vehicle counts: Hourly, daily, or weekly exposure
  • Traffic flow analysis: Rush-hour surges and seasonal trends
  • Pedestrian & directional insights: Incoming/outgoing and foot traffic
  • Custom reporting: Traffic density and customer reach

Optimize staffing, predict consumer behavior, and inform marketing with minimal setup.